Cancellation & changes
How we handle plan changes, deposits, and flight delays for private transfers across Saudi Arabia.
Changing or cancelling a booking
Plans change on sacred travel, and we make it easy. Message us on WhatsApp and we will move your pickup at no charge when a vehicle is available. Your advance payment (typically 20%) reserves a dedicated licensed vehicle and your captain, and locks your fare. If you cancel with 48+ hours' notice, your payment becomes UmrahTransit credit for 12 months toward another journey for you or your family. Credit is not paid out as cash.
Cancel 48+ hours before pickup
Your payment becomes a 12-month UmrahTransit credit for your next booking. No extra cancellation fee.
Cancel inside 48 hours
Your vehicle and captain are already reserved for you by then, so the payment stays with the booking.
1. What your advance payment does
When you pay in advance (typically 20%), a specific licensed commercial vehicle is reserved for you, a captain is assigned, and your fare is locked. That is why a booking paid in advance is secure, and why a cancellation very close to pickup keeps the payment with the booking.
2. Flight delays and no-shows
If your flight is delayed or you are held in immigration or luggage claim, that is never a no-show. We track the flight and adjust pickup. Sharing a flight number helps us do that — it is not a loophole that keeps a booking open forever.
After 90 minutes from actual landing (or from the scheduled pickup if there is no flight), if we cannot reach you, staff may close the booking as a no-show.
| What was paid | What happens |
|---|---|
| 20% reservation payment only | The payment stays with this booking. No cash refund. No travel credit. |
| Paid in full (or more than the lock) | The 20% reservation payment stays with the booking. The remainder may become a 12-month UmrahTransit travel credit (not a card refund). |
| Cash / unpaid | Nothing to return. |
3. Using and checking travel credit
Credit is valid for 12 months on the email and WhatsApp number from the cancelled booking. Book again with those same contacts and we apply it as payment on your next trip. The trip fare does not change, you simply pay what remains after credit. Unused credit expires and is not paid out as cash.
Check a balance at umrahtransit.com/credit. You will need both the email and WhatsApp number.
4. Licensed commercial fleet
In the Kingdom of Saudi Arabia, transporting pilgrims in unauthorized private vehicles is illegal and can lead to checkpoint delays or fines. UmrahTransit (a product of Fakhama Groups LLC) works only with officially licensed commercial transport partners and Tasreeh-compliant vehicles for access to Makkah, Madinah, and Miqat locations. Every transfer is carried out by a TGA-licensed partner to our service standards.
5. Disputes & chargebacks
By confirming a booking and deposit payment, you agree to these terms. Contact our concierge team at bookings@umrahtransit.com or WhatsApp +966 50 443 5616 for changes, cancellations, or credit questions before filing a card dispute.