Terms of Service

1. Acceptance of Terms

By accessing and using UmrahTransit services, you accept and agree to be bound by these Terms of Service.

2. Booking and Payment

All bookings are subject to availability.

Payment Terms:

• Standard Bookings: Payment can be made in advance or in cash to the driver upon pickup.
• Airport Pickups: Advance payment is required to confirm your booking.
• Seasonal Bookings (Ramadan & Hajj): A 20-50% advance deposit is required to secure your reservation due to high demand.

3. Cancellation Policy

Cancellations made 24 hours or more before the scheduled pickup time are eligible for a full refund. Cancellations made less than 24 hours before pickup may incur charges.

4. Service Standards

We strive to provide the highest quality service. However, we are not liable for delays caused by circumstances beyond our control, including traffic, weather, or road conditions.

5. Liability

Our liability is limited to the amount paid for the service. We are not responsible for indirect or consequential damages.

6. AI Assistant Disclaimer

Bookings initiated via our AI Assistant (ChatGPT) are subject to final verification. While we strive for accuracy, UmrahTransit is not liable for "hallucinations" or incorrect information generated by the AI model. The authoritative price, vehicle, and itinerary are those listed in your official email confirmation and WhatsApp invoice.

7. Contact Information

For questions about these Terms of Service, contact us at bookings@umrahtransit.com